Do I need to buy new software or special hardware?
No. We build the automation into the tools you already use: your email, spreadsheets, and a lightweight workflow layer. Nothing new to learn, and no hardware to buy or run.
Where does the automation actually run?
By default, inside your own accounts and cloud, so your data and any usage costs stay with you. If you'd rather not manage anything, we can run it in isolated cloud infrastructure we maintain, as a managed retainer.
Do I own what you build, or am I locked in?
You own it. The automation and its documentation are yours, and you can keep running them if we ever part ways. No lock-in and no proprietary platform.
How is my data handled?
For the free audit we only want sanitized examples. On paid work we use least-privilege access to your own systems, don't keep copies of your data, and never use it to train anything.
Who pays for AI or tool usage?
Either your own API keys or a transparent pass-through at cost. We don't hide or mark up usage; you see exactly what it costs to run.
How do you access my systems?
Through revocable, least-privilege accounts that you own, never shared personal logins. Access can be switched off the moment an engagement ends.
Will an automation act without me?
You decide per workflow. Anything sensitive pauses for your approval; only the safe, routine steps run on their own. You stay in control of what's automatic.
What happens when something breaks or changes?
Apps and business rules drift, so automations need upkeep. The Ops Desk Retainer keeps yours monitored, repaired, and extended; errors surface for review rather than running silently.
What does a sprint actually deliver?
One concrete, working thing: a parser, a cleaned spreadsheet, a reply drafter, a simple dashboard, or a handoff tracker, with short notes so your team can use it.
What do you need from me to start?
One sanitized example of the workflow: an email, spreadsheet, PDF, screenshot, or short description. No system access required for the audit, which usually comes back the same business day.
What is the free owner privacy scrub?
A one-time pass where we find your personal info on people-search and data-broker sites, submit removal requests as your authorized agent (one signed permission line), and send you a before-and-after report. Your details are deleted from our systems after the report ships. Brokers often relist within a few months; re-runs are yours for the asking, and retainer clients get quarterly re-scans included.
